Share Your Requirements
Describe your orders, Uganda handover plans and customer destination areas.
For Overseas E-Commerce Businesses
International Last Mile Delivery in Uganda
Your business sells from abroad. Your customers are in Uganda. Basenalu handles the final delivery from an agreed handover point in Uganda to your customers, including when you have no Ugandan presence.
International transport and customs clearance are arranged separately. Share your plans with us so we can discuss the Uganda delivery stage.
Reach Your Customers in Uganda
Getting products to Uganda is one stage of the delivery journey. Getting them to the person who ordered them is the last mile.
Basenalu helps overseas e-commerce businesses complete that final stage. Tell us where goods can be handed over in Uganda and where your customers need to receive them. We’ll assess the routes and discuss how the deliveries can be arranged.
From Uganda Handover to Customer Delivery
Our role begins when goods are handed over at the agreed point in Uganda. The handover location, timing, contact arrangements and delivery requirements are discussed before booking.
Arrange international transport and customs clearance separately. Once the goods are ready for the agreed Uganda handover, Basenalu completes the delivery arrangements agreed with you.
Plan Your Delivery Arrangement
Share the information you have so we can begin a useful discussion:
- What products need delivering and any handling requirements.
- Your estimated number of customer deliveries and how often goods will arrive.
- The proposed handover point in Uganda, or whether it is still to be agreed.
- The areas where your customers need to receive their orders.
- Any receiving arrangements or preferred timing you want us to assess.
You can start an enquiry before the handover point is finalised. Tell us what remains undecided so we can discuss the requirements.
For recurring customer orders, explore delivery partnerships for online sellers and the information needed to assess your arrangement.
How the Delivery Works
Agree the Arrangement
Confirm route availability, handover details, charges, expected timing and receiving requirements with our team.
Hand Over Goods in Uganda
Prepare the goods for the agreed handover after international transport and customs clearance have been arranged separately.
Deliver to Your Customers
Basenalu delivers to recipients under the agreed arrangement. Discuss how delivery completion and any receiving difficulties will be handled before booking.
For Overseas E-Commerce Businesses
International Last Mile Delivery Pricing
These rates apply to international last mile delivery: distribution of incoming goods after an agreed handover in Uganda. Delivery rates cover destinations within Uganda. All dollar amounts below are in US dollars (USD).
| Service | Price |
|---|---|
| Account Setup | Free |
| Account Management | Free |
| Delivery Within Kampala | USD 6 per order |
| Delivery Outside Kampala | USD 8 per order |
| Storage | USD 100 per cubic metre (m³) per month |
| Fulfilment | USD 1 per orderCall centre, packaging services, labelling and printing |
| Cash on Delivery (COD) | 3% of the money collected per order |
| Return / Refused Order | USD 4 per order |
Confirm route availability, accepted goods, handling requirements and the applicable services before booking. International transport and customs clearance are arranged separately.
Coverage and Delivery Arrangements
Basenalu serves Uganda, with routes assessed for each enquiry. Share your handover location and customer destination areas so we can confirm what can be arranged.
Charges and expected timing depend on the agreed route, goods and delivery requirements. Request a quote for an individual delivery or discuss a partnership for recurring orders.
A Ugandan Courier and Delivery Company
Basenalu Logistics Ltd holds a Limited Intercity courier licence issued by the Uganda Communications Commission, number UCC/POS/LA/112. Our leadership includes Shaban Lujja and Mary Oteire, each with 20 years of logistics experience.
Questions From Overseas Sellers
Can I enquire if my business has no presence in Uganda?
Yes. Tell us about your customer orders and Uganda handover plans. We’ll assess the final delivery requirements with you.
Who arranges international transport and customs clearance?
These are arranged separately. Basenalu’s described service begins at the agreed handover point in Uganda.
What if my handover location is not yet agreed?
Choose “Not yet agreed” in the partnership enquiry and explain your plans. The handover arrangements must be confirmed before booking.
Let’s Discuss Your Customers’ Deliveries
Share your expected order volume, Uganda handover plans and customer destination areas. We’ll discuss the final delivery stage with you.